<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>CX Tech</title><link>https://cxtech.blog</link><description>Decoding the future of Customer Experience</description><item><title>AI can find your brand. Can it see why customers should choose you?</title><link>https://cxtech.blog/can-ai-see-why-customers-should-choose-you</link><guid>https://cxtech.blog/can-ai-see-why-customers-should-choose-you</guid><pubDate>Sun, 25 Oct 2026 06:01:26 +0000</pubDate><description>Personal Agent Protocol promises better connections between businesses and customers&#x27; AI assistants. Our experiments with Muse and Tasks in Gemini reveal the work still needed to get the full offer across.</description></item><item><title>The Customer Journey Without the Customer</title><link>https://cxtech.blog/the-customer-journey-without-the-customer</link><guid>https://cxtech.blog/the-customer-journey-without-the-customer</guid><pubDate>Mon, 28 Sep 2026 04:09:48 +0000</pubDate><description>What do B2C businesses need to rethink as customers hand more of their journey to Personal AI?</description></item><item><title>The Agent-in-the-Middle: Your Customer&#x27;s AI is Reading Your Messages Before They Do</title><link>https://cxtech.blog/agent-in-the-middle-customer-ai-intercept</link><guid>https://cxtech.blog/agent-in-the-middle-customer-ai-intercept</guid><pubDate>Wed, 19 Aug 2026 02:19:11 +0000</pubDate><description>Intermediated CX - The era of the Agent-in-the-Middle.</description></item><item><title>Your brand has one thread. Your customer has three problems.</title><link>https://cxtech.blog/email-threading-advantage-over-chat-channels</link><guid>https://cxtech.blog/email-threading-advantage-over-chat-channels</guid><pubDate>Wed, 22 Jul 2026 23:09:23 +0000</pubDate><description>Your brand has one thread. Your customer has three problems.</description></item><item><title>RCS has a Positioning Problem: Making the Business Case for Modern Messaging</title><link>https://cxtech.blog/rcs-positioning-problem-and-should-brands-adopt-rcs-in-2026</link><guid>https://cxtech.blog/rcs-positioning-problem-and-should-brands-adopt-rcs-in-2026</guid><pubDate>Mon, 29 Jun 2026 03:48:42 +0000</pubDate><description>Why a powerful channel can&#x27;t find its rung — and what CX teams should do about it in 2026?</description></item><item><title>WhatsApp Usernames and BSUIDs (Part 2): The New Marketing and Consent Risks</title><link>https://cxtech.blog/whatsapp-usernames-bsuid-cx-part-2</link><guid>https://cxtech.blog/whatsapp-usernames-bsuid-cx-part-2</guid><pubDate>Mon, 23 Mar 2026 02:09:19 +0000</pubDate><description>WhatsApp Usernames and BSUIDs (Part 2): The New Marketing and Consent Risks</description></item><item><title>WhatsApp Usernames and BSUIDs: Why this change matters for Customer Experience?</title><link>https://cxtech.blog/whatsapp-usernames-bsuid-cx-part-1</link><guid>https://cxtech.blog/whatsapp-usernames-bsuid-cx-part-1</guid><pubDate>Mon, 09 Mar 2026 02:08:08 +0000</pubDate><description>WhatsApp Usernames and BSUIDs: Why this change matters for Customer Experience?</description></item></channel></rss>